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Frequently Asked Questions (FAQs)
What is serviced accommodation?
Serviced accommodation refers to fully furnished apartments available for short-term or long-term stays, which provide amenities, housekeeping, and a range of services for guests.
How does Flexiestays differ from Airbnb
While we offer a similar online platform for booking accommodations, Flexie Stays focuses exclusively on serviced apartments, providing a tailored experience for guests looking for the convenience and comforts of home with the luxury of hotel-like services.
Who can book through Flexiestays?
Our services are available to anyone looking for temporary, fully serviced accommodation, whether for business, leisure, or any other purpose.
How do I book a serviced apartment on Flexiestays?
Simply search for your desired location, select your dates, and browse through our selection of serviced apartments. Once you find your preferred accommodation, follow the prompts to book your stay.
What is included in a serviced apartment?
Serviced apartments typically include a fully equipped kitchen, one or more bedrooms, a living area, a bathroom, and often additional amenities such as a washer/dryer, Wi-Fi, and sometimes leisure facilities like a gym or pool.
Are the serviced apartments cleaned daily?
Cleaning frequencies can vary. Some apartments offer daily housekeeping, while others may provide weekly services. Details will be provided in the apartment's description.
Can I book a serviced apartment for a long-term stay?
Yes, serviced apartments are ideal for long-term stays. Many providers offer discounts for extended bookings, which you can view during the booking process.
What is the cancellation policy for Flexiestays?
Cancellation policies are set by individual apartment providers and can vary. Please refer to the specific terms and conditions listed for each apartment.
Is there a minimum stay requirement?
Some serviced apartments may have a minimum stay requirement, which will be clearly indicated on the booking page for each property.
How do I know my booking is confirmed?
Once you complete your booking, you will receive an email confirmation with all the details of your reservation.
What if I have special requirements for my stay?
We recommend contacting the serviced apartment provider directly or reaching out to our customer service team to discuss any special needs or requests.
Are pets allowed in the serviced apartments?
Pet policies vary by apartment. You can filter your search to include only pet-friendly options or check the apartment's policy in the amenities section.
Is my personal information safe with Flexiestays
Protecting your privacy is paramount to us. We employ robust security measures to ensure your personal information is kept secure.
Who do I contact if I have an issue during my stay?
Each booking will provide contact details for the serviced apartment provider or a dedicated customer service representative who can assist with any concerns during your stay.
